If you are a transport company owner or manage a vehicle fleet, you have likely encountered the term “RIA White Lists.” In the context of the toll system in Bulgaria, this is a key mechanism for avoiding fines and compensatory fees.

The primary place where you can perform this check and manage your vehicles is the client portal of the national service provider VEM Technology – vtoll.bg.

What is the RIA “White List”?

It is a registry of vehicle registration numbers that have an active contract for automatic tolling (via an on-board unit or GPS tracker) and for which information has been submitted to the Road Infrastructure Agency (RIA/API).

  • Purpose: When the toll system cameras detect a vehicle, they check if it is on this list.

  • Protection: If the vehicle is on the list, the system “knows” that distance data will be submitted automatically and will not generate a violation for missing road tolls.

How to Check the RIA “White Lists” Status on vtoll.bg?

To check the status of your vehicles in the VEM Technology portal, follow these steps:

  1. System Login: Go to vtoll.bg and log into your personal profile with your username and password.

  2. “PPS” Section: Select the “PPS” (Road Vehicles) menu.

  3. Registration Status: You will see a list of all your vehicles submitted for automatic tolling.

  4. “Included in White List” Column: Check the status next to the respective registration number – it will be marked with “YES” or “NO”.

When is the Check Mandatory?

It is the client’s responsibility to check if the vehicle is included in the RIA “White Lists” and if the GPS tracker is functioning before the truck/bus enters the paid road network. Be especially careful in the following cases:

  • New Contract: After signing, wait for a confirmation email for inclusion in the “White List” for each vehicle or check the status in the vtoll.bg portal.

  • Adding a New Vehicle: The process requires technical time (usually up to a few days) to process the information. Wait for a confirmation email or check the portal status before traveling.

  • Change of Registration Number: This process is not automatic in the toll system. You must notify VEM Technology of the change and wait for the portal update before allowing the vehicle to travel on the paid road network in Bulgaria.

  • Depletion of Prepaid Balance: If your account funds run out, the vehicles are automatically removed from the “White List.” After recharging the account, you must verify that their status has been restored to “YES.”

Expert Advice for Worry-Free Travel

  • Technical Soundness: Always ensure that the GPS device in the vehicle is working. The user is responsible for its operational status during the journey.

  • Monitor Notifications: Even with an active contract, check the portal and your email for alerts regarding missing data from the devices.

  • Professional Assistance: In case of doubts regarding vehicle status or technical difficulties, contact the VEM Technology customer service center at 0700 1 49 49 or +359 2 979 49 49.

Regular maintenance and checks at vtoll.bg are the most reliable way to avoid administrative sanctions and high fines. Stay compliant and travel safely!